Privacy Policy
Welcome to Altopin Innovations
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://altopin.com or use our services.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information we collect
Data Usage & Privacy
Altopin respects your privacy and is committed to protecting your personal information.
1. Information We Collect
We may collect the following information:
– Name
– Phone number
– Email address
– Business details
– Project requirements
– Payment information (if applicable)
2. How We Use Your Data
Your data is used strictly for business purposes, including:
– Communication regarding projects
– Service delivery
– Customer support
– Invoice and payment processing
– Service updates and offers
We do not sell, rent, or trade your personal information to third parties.
3. Cookies & Tracking
Our website may use cookies or analytics tools (such as Google Analytics) to improve user experience and website performance.
4. Data Protection
We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure.
5. Data Deletion Request
Clients may request data deletion anytime by contacting: info@altopin.com
We may collect the following types of information:
Personal information: Name, email address, phone number, company name, billing address, and payment details when you inquire about or purchase our services.
Technical Data: IP address, browser type, operating system, referring URLs, and usage patterns collected automatically through cookies and analytics tools.
Communication Data: Information you share with us through emails, contact forms, or chat support.
3. How We Use Your Information
We use your information to:
Provide and manage our IT services (Web Development, SEO, Digital Marketing, Social Media Advertising, etc.).
Communicate with you regarding your projects, inquiries, or support requests.
Process payments and issue invoices.
Improve our website, products, and services.
Send updates, promotions, or newsletters (only if you have opted in).
4. Data Protection and Security
We use advanced encryption, firewalls, and secure hosting to protect your data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure.
5. Sharing of Information
We do not sell or rent your personal data.
We may share information only with:
Trusted third-party service providers assisting in payment processing, analytics, or hosting.
Legal authorities if required by law.
All third parties are obligated to maintain the confidentiality and security of your data.
6. Cookies Policy
Our website uses cookies to improve your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, but some features of the site may not function properly.
7. Your Rights
You have the right to:
Access, update, or delete your personal information.
Withdraw consent to receive marketing communications.
Request data portability or correction of inaccurate data.
To exercise your rights, contact us at info.altopin@gmail.com
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website with the “Last Updated” date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Altopin Innovations
Website: https://altopin.com
Email: info.altopin@gmail.com
Location: Shubham Nagar, New Delhi , 110018 , India
Refund policy
Effective Date: November 11, 2025
Altopin Innovations, we strive to deliver high-quality IT services tailored to your business goals. However, if you are not satisfied with our services, our refund policy is as follows
1. Refund Eligibility
Refund Policy
At Altopin, we strive to deliver high-quality website development and digital services. Our refund policy is designed to ensure fairness and transparency for both parties.
1. Advance Payment
All projects require 50% advance payment before work begins. The advance confirms project booking, resource allocation, and initial planning.
2. Refund Before Work Starts
• Advance payments are not-refundable.
Refunds,
• if applicable, are evaluated on a case-by-case basis.
• No refunds are provided for completed or partially completed work.
If a client cancels the project before work has started, they are Not eligible for a refund of the advance payment.
3. Refund After Work Has Started
Once the project work has officially started, a 70% refund of the total paid amount will be provided if the client chooses to cancel the project.
The remaining 30% covers:
– Project planning and consultation
– Design/mockup work
– Resource allocation
– Initial development efforts
4. No Refund Conditions
No refund will be applicable if:
– The project is completed
– Final files/website are delivered
– The client becomes non-responsive for 30+ days
– Delay is caused due to client content/material pending
5. Refund Processing Time
Approved refunds will be processed within 7–10 business days via the original payment method.
For refund requests, contact:
Email : info@altopin.com
Refund requests must be made within 1-2 days of project start or service activation.
Refunds are available only if the project work has not been fully completed or delivered.
Any refunds will be issued after deducting non-recoverable expenses, such as:
• Domain registration charges
• Hosting plan costs
• Logo design charges
• Website design or UI/UX design expenses
• Any third-party Platform and service fees
2. Refund Request Process
To request a refund, please email us at info.altopin@gmail.com within 1-2 days of service start.
Include your name, invoice number, project name, and reason for the refund.
Our team will review your request and respond within 2–4 business days.
3. Refund Approval and Processing
Approved refunds (after deductions) will be processed to your original payment method within 7–10 business days.
4. Not Refund for the Project is already completely done
Refunds will not be issued from Altopin Innovations
Refunds are applicable only for certain services (Web Development, SEO, Digital Marketing, and related services) if a valid reason for dissatisfaction is provided within 1–2 days of project commencement or service delivery.
Custom-designed projects or services that have already begun development are non-refundable once work has started.
Refund Request Process :
You must email your refund request to info.altopin@gmail.com within 1–2 days of purchase or project start.
The request must include your name, invoice number, and reason for refund.
Refund Approved:
Our team will review your request within 5–7 business days and notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 7–10 business days.
No Refunds For:
Completed or delivered projects.
Third-party expenses (e.g., domain registration, hosting, ads budget).
Delays caused by client-side inaction or lack of communication.
Contact for Refunds and Billing
Email: info.altopin@gmail.com
Phone: +91 9355995693 : +91 8448464226
Website: https://altopin.com
Terms and Conditions (T&C)
Company: Altopin Innovations
Website: http://www.altopin.com
Welcome to Altopin Innovations accessing or using our website http://www.altopin.com or any of our services, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
1. Services Provided
Altopin Innovations provides professional IT services, including but not limited to:
• Website Design and Development
• Android Apps Development
• SEO (Search Engine Optimization)
• Digital Marketing and Social Media Management
• Graphic Design and Branding
• E-commerce Solutions
All services are provided according to the scope, duration, and pricing agreed upon with the client.
2. Use of Website
By using this website, you agree to:
Provide accurate and complete information when contacting us.
Not misuse our website or attempt to hack, copy, or disrupt our operations.
Not use the website for unlawful purposes or to spread harmful content.
We reserve the right to restrict access or remove content at any time if misuse is detected.
3. Intellectual Property
All content, graphics, logos, images, text, and code on http://www.altopin.com are the property of Altopin Innovations or its licensors and are protected under copyright law.
You may not copy, reproduce, or distribute any materials without our written permission.
4. Payment and Refund Policy
Payments for all services must be made as per the agreed project proposal or invoice.
Refunds will be processed within 2–4 business days after approval and will exclude any expenses related to:
• Domain registration or hosting charges
• Logo design or graphic design costs
• Website design or development already completed
Partial refunds may be issued only if the project has not been fully delivered or started.
For more details, please review our Refund Policy mentioned on our Privacy Policy page.
5. Third-Party Links and Services
Our website may contain links to third-party websites. These are provided for your convenience, and we are not responsible for their content or privacy practices. Please review their respective policies before using them.
6. Limitation of Liability
Altopin Innovations is not liable for any direct, indirect, or consequential loss or damage arising from:
Use of or inability to use our website or services
Errors, interruptions, or data loss
Actions taken based on information found on this site
We strive to provide accurate and reliable services, but we do not guarantee uninterrupted availability.
7. Confidentiality
Any information shared by clients, including business details, designs, and marketing strategies, will be treated as strictly confidential.
We will not share, sell, or disclose client information to third parties except as required by law.
8. Modifications to Terms
We reserve the right to modify or update these Terms and Conditions at any time.
Changes will be posted on this page with an updated date. Continued use of our website signifies your acceptance of the revised terms.
9. Governing Law
These Terms and Conditions are governed by the laws of India.
Any disputes arising under these terms shall be subject to the jurisdiction of the courts located in India.
10. Contact Information
For questions regarding these Terms and Conditions, please contact:
Altopin Innovations
We are available on or business hours 10:00 AM to 5:00 PM (Monday to Friday)
📧 info.altopin@gmail.com
📞 (+91 9355995693)